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Sidify Apple Music Converter for Mac

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FAQs of Sidify Apple Music Converter for Mac :

Tutorial

FAQ


How to register Sidify Apple Music Converter for Mac?

Click menu bar and click Sidify Apple Music Converter, choose Registration in the drop-down list, you will get the register window. Or directly click the red word "Unregistered" to open the registration window. And then copy and paste your Email address and Code into the registration popup dialog.

Register

Note: The license information is case sensitive. And, please do not add blank at the beginning or the end of the word.

What to do when get the message shows invalid code?

There are two reasons for invalid code.

1: First, the registration code doesn't match the program. Please make sure you have downloaded the right program.

2: Second, blank spaces are accidentally added while filling in the registration information. Please mind that license information is case-sensitive. Do not enter any extra blank space to the Email address and license code.

3: If you have checked that you are running the right program and follow the above tips but still get the error message, please contact our support team via support@sidify.com for help.

Important Notes: Since Sep. 22nd, 2016, Sidify‘s products adopt a new registration mechanism in the latest version. New users who purchased Sidify Apple Music Converter for Mac are required to register the program with Email address and registration code. For old users, it's still available to register with registration name and registration code.

Why can I only convert the first 3 minutes of each audio?

It's the limitation of trial version. You can buy full version to unlock the 3-minute conversion limitation.

What kinds of music does Sidify Apple Music Converter support converting?

Sidify Apple Music Converter can convert any audio that can be played in iTunes. Audio like Apple Music tracks, iTunes audiobooks, iTunes M4P music and Audible audiobooks can be converted.

What output format can Sidify Apple Music Converter export?

Now, Sidify Apple Music Converter can convert audio files to MP3, AAC, FLAC and WAV format.

How to fix the problem that a few albums and songs in iTunes library are shown in Sidify?

1: Please make sure you have downloaded all your music from iTunes to your computer.

2: Please separately launch iTunes, go to "iTunes Menu->Preferences -> Advanced ". Check/uncheck the option "Share iTunes Library XML with other applications" and then click "OK" to save the setting.

3: If problem still persists, please try to recreate your iTunes library, then add some songs to the iTunes library. After that, please close your iTunes and then re-launch Sidify for a try.

How to improve the output quality?

Please set the output format as MP3, AAC, FLAC or WAV and slow down the converting speed to 1X for a try. To customize output settings, please open program preferences by clicking Menu bar > Sidify Apple Music Converter > Preferences or directly clicking Setting button on the main interface. Then, set output format, and lower down the conversion speed to 1X in the pop-up setting window. If you are still unsatisfied with the output quality, please contact us at support@sidify.com for further help.

How to fix the problem that the output files have several short breaks of silence when played back?

Please disable the Crossfade Songs in iTunes > Preferences > Playback.

How to fix the problem that 1 or 2 seconds of a random song from iTunes library adds to the converted audio?

Please disable the Crossfade Songs in iTunes > Preferences > Playback.

How to automatically store the output audio into Artist / Album folders?

Before converting, please click the setting button on the top-right corner, and then check the box of the "Keep output folder organized".

Whether the metadata can be kept after conversion?

Once choosing MP3 or AAC as output format, the metadata (including title, artist, album, year, track number and genre) will be kept by default.

How to keep chapters when converting an Audiobook file?

If you want to keep the original chapter in the audiobooks, please select AAC as output format. For more details, please refer to tutorial: How to Convert iTunes Audiobooks to AAC with chapters kept.

How to solve the problem of "Conversion Failed" when converting iTunes music with Sidify?

1 Please make sure your original audio can be played on iTunes normally. -- If it is a purchased M4P music from iTunes, please make sure your computer is well authorized with the same Apple ID that you used when downloading the iTunes music.

2After clicking "Convert", please open iTunes window and check whether is there any pop-up blocking message(such as download, authorization, update...). If it is, please resolve them and retry.

3Please check whether is there any external audio device connected with your computer including USB, Wi-Fi, Airplay, Bluetooth and HDMI, etc. If it is, please disconnect them and retry.

After upgraded to iTunes 12.7, Sidify fails to convert music. Is there any workaround?

Our developers have fully fixed the incompatible issue with iTunes 12.7 in Sidify Apple Music Converter for Mac V1.2.5. Please download the latest version of Sidify V1.3.0 through Sidify Download Center.

Why can't I find and convert my iTunes audiobooks to plain format?

We are very sorry that the latest version of Sidify Apple Music Converter V1.3.0 can't support converting iTunes protected Audiobook. We would try to re-add this function in the later versions. We suggest you can follow our Facebook to get the latest news of our products via: https://www.facebook.com/sidify.official/

Tips: if you are in urgent need of converting iTunes audiobooks, please try the following temporarily solutions:

1try to revert to the old version of Sidify V1.2.5;

2Or try our Windows versionof Sidify Apple Music Converter, which can convert iTunes audiobooks successfully at present.

I encounter some problems that I can't find in FAQ. How can I get technical support?

Please contact our support team at support@sidify.com and provide us with detailed info like Mac OS, iTunes version, and program log files for analysis.

Tips: How to find the two log files of Sidify? Just find the menu button on the upper right corner and click on File > Show Log File,  A window which contains the log files would pop up. They are  iTunes.log and Application.log.